Shipping and Returns

Québec

Free in-store pickup, order online and pick up your order at the store.

Boutique Séraphin offers free standard shipping in Quebec on all orders of $200 or more (before taxes).

For orders under $200:

Standard shipping: 5-7 business days from billing date ($15)
Expedited shipping: 3-5 business days from billing date ($20)

Ontario

For orders over $200:

Standard shipping: 5-7 business days from billing date ($20)
Expedited shipping: 3-5 business days from billing date ($25)

For orders under $200:

Standard shipping: 5-7 business days from billing date ($30)
Expedited shipping: 3-5 business days from billing date ($35)

Rest of Canada

For orders over $200:

Standard shipping: 5-7 business days from billing date ($25)
Expedited shipping: 3-5 business days from billing date ($30)

For orders under $200:

Standard shipping: 5-7 business days from billing date ($35)
Expedited shipping: 3-5 business days from billing date ($40)

Deliveries are made Monday to Friday, excluding holidays.

If you wish to make a change, please contact us at info@boutiqueseraphin.com or 418-522-2533 and we will make the correction if possible.

Once the order is processed, a confirmation email will be sent to you.

Return policy for online and in-store purchases

Returns for regular priced items are refundable and exchangeable for 15 days from the date of purchase.

All sale items are final sale, and are not refundable and not exchangeable.

Return procedure

All items must be returned as received, i.e., unworn, in original packaging, with the tag and accompanied by the transaction receipt. Damaged items will not be refunded. These same conditions apply to in-store returns.

Sales are final for underwear, tights, and jewelry accessories.

Gift Cards

Gift cards are final sale and are non-refundable and non-redeemable for cash, in whole or in part, except where required by law (in accordance with Quebec legislation, a remaining balance of $5.00 or less may be refunded in cash upon request). If an item purchased with a gift card is returned, the refund will be issued as store credit or credited back to a gift card.

To Return a Purchase

Simply return the item(s) directly to Boutique Séraphin. Clearly identify your name and/or order number. Once we receive the package, we will process the refund. If you have any questions, contact us by email at info@boutiqueseraphin.com or at 418-522-2533 for the information you need.

La Boutique Séraphin
738, rue Saint-Jean
Québec (QC) G1R 1P9, Canada

For exchanges and returns, postal charges are at your expense. We are not responsible for lost packages or packages sent to the wrong address. Shipping and handling fees are non-refundable.