Privacy Policy

We are committed to protecting your identity and the personal information you share with us. The following privacy policy applies to the personal information we collect through our website located at www.boutiqueseraphin.com or in connection with our customer relationships.

At Séraphin, we respect our customers. Aware of your concerns about the protection of your privacy, we have posted this privacy policy to inform you about the personal information we collect, how we process it, the choices you have about our use of your personal information, and how you can access it.

COLLECTION AND USE OF PERSONAL INFORMATION

You can shop on our website without having to provide us with any personal information.

However, we are required to collect personal information in the following cases:

• you purchase, order, return, or exchange items;
• you request to be added to our mailing list or to receive other commercial communications;
• you register on our website;
• you submit a job application;
• you participate in one of our contests or promotions, or respond to a survey;
• you send a comment or question to customer service by email.

If you pay for purchases through our website, we may also collect your billing and shipping address, phone number, email address, and the message to be included on a gift certificate (if applicable) in order to be able to deliver the ordered products. We may also collect optional information such as your date of birth to send you a birthday card.

When you return or exchange products purchased at one of our stores, we may ask you to provide your name, address, and phone number. We collect this information to administer our loss prevention program and to help us identify and prevent fraud, among other things. For returns of items that result in a refund to a customer's debit or credit card, we will ask you to provide your debit or credit card information to process and administer the refund transaction.

Commercial communications: when you sign up for our mailing list to receive our newsletter or other promotional communications by mail or email, we may collect personal information such as your first name, last name, email address and/or postal address (depending on the delivery method) as well as information about your interests in order to provide you with the service you have requested.

We will only contact you if you wish. You are free to choose, at any time, not to receive our promotional communications by clicking on the "Unsubscribe" button at the bottom of our emails. Online registration: to take advantage of some of the features of our website, you may need to register. When you register, we ask you to provide your first name, last name, and email address so that we can provide you with and administer the service you request. At the time of your online registration, we may ask for your permission to receive future commercial information from Séraphin or its business partners. 

Contests, promotions, surveys: When you register for a contest, participate in a promotion, or respond to one of our surveys, we may collect your name, address, phone number, and email address. We use this information to administer your participation in the contest or promotion and, for surveys, to understand our customers and improve our product and service offerings, promotions, and events. At the time of your registration for the contest, promotion, or survey, we may ask for your permission to receive future commercial information from Séraphin or its business partners. To withdraw your consent to these communications, please contact us at info@boutiqueseraphin.com.

Customer Service: When you send a comment or question to customer service by email, we may collect personal information such as your name, postal or email address, and/or phone number in order to respond to your comment or question. We also collect various types of information you provide to enable us to answer your question.

DISCLOSURE OF PERSONAL INFORMATION

Unless otherwise stated herein, we undertake not to disclose, rent, sell, assign to third parties, or exchange with third parties, personal information about our customers, without first having obtained their consent.

Service Providers: We may be required to disclose your personal information to third parties who provide services on our behalf, such as payment processing, hosting our website, sending emails or other communications on our behalf, organizing contests and promotions, or analyzing the effectiveness of our advertising strategy.

These service providers are bound by non-disclosure agreements and legal restrictions governing their use of the information we provide to them, and they are not authorized to use or disclose personal information for any purpose other than providing services on our behalf or as otherwise required by applicable law.

Legal obligations: Our service providers and we will be compelled to disclose your personal information in connection with a search warrant or a valid investigation or order provided by law or to respond to an investigative agency in case of a breach of contract or a violation of law, or otherwise under applicable law.

WEBSITE INFORMATION

When you visit our website, we collect the IP address of all visitors to our website and related information such as the browser you are using, the operating system you are using, the time spent on the website, its usage patterns, and the domain name of the website from which you accessed our site. We collect this information to help us evaluate and improve your experience of our website.

DEACTIVATING YOUR ACCOUNT / UNSUBSCRIBING

If you wish to deactivate your account, please make an electronic request by writing to info@boutiqueseraphin.com.   

Please note that each time we send you an email, we give you the option to unsubscribe from our mailing list, so you can stop receiving emails at any time. You can also contact us as indicated in the "Contact Us" section below. Please allow 10 business days for your request to take effect. We appreciate your patience and understanding in allowing us time to process your request.

SECURITY OF PERSONAL INFORMATION

We understand that our customers trust us to protect their personal information. We take this task seriously. We have taken steps to protect the personal information in our custody and control. Thus, we only allow access to personal information to those of our authorized employees and service providers who need this information for the purposes described in this privacy policy. We have taken reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control.

To provide you with an increased level of security, online access to certain personal information may be protected by a password of your choice. We strongly recommend that you do not share your password with anyone. Séraphin will never ask you for your password in an unsolicited communication.

Notwithstanding the foregoing, you should be aware that, unfortunately, no data transmission over the Internet can be considered absolutely secure. Therefore, Séraphin does not represent or warrant that personal information will not be lost, misused, or altered, and it assumes no responsibility for the personal information you transmit to it, nor for the use or misuse of personal information by you or third parties.

Below are some recommendations to ensure that your online shopping is safe and secure.

If you are using a public computer, always log out when you are finished.

Do not share your passwords. Remember that anyone who knows your password can access your account.

When creating a password, use at least eight characters – prioritize a combination of letters and numbers. Do not use dictionary words, your name, email address, or other personal information that can be easily obtained. We also recommend that you change your password often. If you need help, click on the "Your account" link, then on the "Change your password" tab, make the desired changes, and click on the "Save" button.

Use a different password for each of your online accounts.

Be wary of unsolicited emails and phone calls.

In addition, Séraphin will never contact you to ask for information about your credit card number or bank account. This type of information is only transmitted to Séraphin when you make a transaction, communicate directly with Séraphin, or modify your online account. If you receive a suspicious email containing a link to update your account information, do not click on this link. Go directly to your account at www.boutiqueseraphin.com. If a stranger contacts you, sends you an unsolicited email, or asks you to confirm or provide your password or personal or banking information, ignore the request and contact us immediately.

For security reasons and to prevent fraud, orders paid by credit card from this website will only be accepted by Séraphin if the name and billing address match the name on the buyer's credit card and the address on file with their credit card. If the information does not match, your order will be refused, even if the transaction has been pre-authorized by your bank. In this case, the reserved order amount can only be recovered when the credit has been posted to your account, which may take three to five business days.

CHANGES TO OUR PRIVACY POLICY

This privacy policy may be updated periodically to reflect changes in our personal information protection practices. The revised privacy policy will be posted on the website. We will process your personal information in accordance with the privacy policy in effect at the time of collection of such information, or as agreed with you.